For most small businesses change has to be a way of life, not a time of year thing, or a nice to have thing, but a real thing, reacting to the market and your key customers is part and parcel of running a successful small business. I sometimes think that providing he most to your customers is anticipating the next big thing, like the killer pass that opens up the defence in sport or foreseeing a need before the customer does. Just imagine a business anticipating the current salt shortage and how they might have been able to have placed their customers at an advantage.
It not all about financial advantage, running a successful small business is all about delivering value to clients and customers, being there when you customers arrive at the point when they need you the most is going to deliver real value to your client. 2010 has had an unprecedented start lets hope its energies now focus on an unprecedented recovery.
Have a great week!
www.simply-consultancy.co.uk
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